06 / Support
Find answers, report issues, or contact the team.
Describe what went wrong and we'll take you straight to the fix. If it needs a person, your ticket reaches one — MagicTrick is in beta, so support is direct and founder-led.
Troubleshooting Assistant
Describe what went wrong. We'll find the steps that fix it, and put you in touch with a person if they don't.
Issues we're already tracking. If your problem is here, you don't need to open a ticket. Beta 2 is in development with fixes and improvements across the pipeline.
Some RAW exports render darker than the editing preview
On certain RAW files under mixed lighting, the exported image is darker than the in-app preview. Tied to color-profile handling in the export pipeline.
WORKAROUND: Raise Exposure slightly in Smart Grade before export as a temporary measure.
Smart Grade misses on very high-key images
Bright, low-contrast scenes occasionally receive an under-corrected grade. The Beta 2 Smart Grade algorithm addresses this directly.
First launch on macOS requires manual security approval
On first open, macOS may block the app until it's allowed in Privacy & Security. Expected behavior for an unsigned beta build.
WORKAROUND: System Settings → Privacy & Security → Open Anyway, then relaunch.
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